Louisiana FAQ
Louisiana Driver Improvement Course — FAQs.
- Can I take this course for a Louisiana traffic citation?
- Select "Traffic Citation" as your reason and pick the parish/court that ordered attendance. You'll see a message telling you whether this course is approved for that court. If it isn't, contact the court directly to confirm acceptance of our 6-hour online defensive driving course.
- Can this course be taken on a mobile device?
- Yes. The course is mobile-friendly and runs on nearly any tablet, smartphone, laptop, or desktop with a modern internet browser (JavaScript and cookies enabled).
- How long is the course?
- About six hours, but you set the pace — there are no page timers. Log in and out as often as needed; progress is saved.
- Can I change my registration information?
- Yes. We can edit any of your registration data prior to completion of the course and your certificate being processed. If a corrected certificate is required a $5 processing fee is required and you will need to call our support line at 1-800-558-9887.
- How is my completion reported?
- There is no state reporting. It is ultimately your responsibility to follow the instructions given to you by the court for submitting your course completion. We have e-filing setup with a number of courts, whereby they automatically get a copy of the course certificate, however that doesn't apply to all courts. If you are unsure what to do following completion, we recommend calling your court to get specific details.
- Is the course all reading?
- No. It has more video, interactive animations, and colorful graphics than most driver improvement courses.
- Why do I have to answer security questions?
- During registration you'll set up security questions (e.g., "Have you ever been to Europe?"). They're re-asked at random points to validate identity. Miss three ID questions during the course and you will be disqualified and must start the course over.
- Does the course contain a final exam?
- Yes. A short multiple-choice final with unlimited attempts. If you've read the material and watched the videos, you'll have no trouble passing.
- How do I reach a live person?
- Call 1-800-558-9887 or email info@ticketschool.com. Support hours are Mon–Fri 9AM–5PM CST, excluding holidays.
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